Global Perspectives on Discovery and Fulfillment: Findings from the 2020 OCLC Global Council Survey
By: Lynn Silipigni Connaway, Christopher Cyr, and Peggy Gallagher
In late 2019 OCLC Global Council, in conjunction with OCLC Research and Market Research teams, surveyed librarians around the world on their discovery and fulfillment efforts. This publication provides an overview of the findings from this global survey.
The key takeaways from more than 1,300 respondents in 68 countries: Librarians believe users employ search engines most frequently to discover resources. Budget constraints were reported as the biggest challenge. And respondents believe “the next big things” that will impact libraries include open access, artificial intelligence, and smart technologies.
Download Report (US Letter .pdf)
Suggested citation:
Connaway, Lynn Silipigni, Christopher Cyr, and Peggy Gallagher. Global Perspectives on Discovery and Fulfillment: Findings from the 2020 OCLC Global Council Survey. Dublin, OH: OCLC Research. https://doi.org/10.25333/0pmf-gy24
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Learn more about how OCLC Global Council works on behalf of libraries to gather insights from libraries around the world from Helene Blowers, Executive Director of Member Relations.
Short URL: oc.lc/discovery-fulfillment-survey